Return Policy
At H.E.A.L. (Healthy Energy Amazing Life), your satisfaction matters to us. We stand behind our products and strive to provide an exceptional customer experience. If you are not completely satisfied with your purchase, we're here to help.
Returns
Most purchases may be returned within 30 days of the delivery date. If you are a retailer or wholesale customer, please see the Retail & Wholesale Returns section below.
To begin a return, please contact us at returns@healthyenergyamazinglife.com or call 877-570-4484 before sending your item back.
To process your return request, please provide:
- Order number
- Receipt or proof of purchase
- Reason for return
- Photos (if applicable)
Return shipments should be sent to:
H.E.A.L.
606 Carrollton-Villa Rica Hwy
Villa Rica, GA 30180
Return Shipping
Customers are responsible for return shipping costs when:
- They change their mind about a purchase
- They ordered the wrong item
H.E.A.L. will cover return shipping costs when:
- A product arrives damaged
- A product is defective
- An incorrect item was shipped
Refunds
Once your return is received, it will be inspected within 7 business days.
After inspection and approval, refunds will be issued to the original payment method. Refund timing may vary depending on your financial institution.
Original shipping charges may be refunded when:
- A product arrives damaged
- A product is defective
- An incorrect item was shipped
For all other approved returns, original shipping charges are generally non-refundable.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Photos are required for all damage-related claims to help us evaluate the issue and provide a prompt resolution.
Retail & Wholesale Returns
Retailers and wholesale customers are covered under this policy with the following exceptions:
- Retail and wholesale returns are accepted within 90 days.
- Unsold products may be returned within the approved return period.
- Private-label products are not eligible for return.
For retailer and wholesaler return assistance, please contact Renee through our customer service team. education@myhealshop.com or 877-570-4484
Satisfaction Guarantee
Our goal is simple: we want you to be satisfied with your experience with H.E.A.L.
If you are unhappy with a product or your order experience, we encourage you to contact us. We will work with you to find a fair and reasonable solution whenever possible. While individual resolutions may vary depending on the circumstances, our commitment is to treat every customer with care, respect, and integrity.
Return Eligibility
All returns are subject to inspection upon receipt. H.E.A.L. reserves the right to deny returns or refunds in cases involving:
- Abuse of the return policy
- Excessive return activity
- Suspected fraud
- Items that do not meet return requirements
If you have any questions regarding a return, please contact us at returns@healthyenergyamazinglife.com or call 877-570-4484.
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